Faqs & Support

SECURE PAYMENTS

We accept the majority of all major credit and debit cards including Visa, MasterCard, Maestro, Visa Debit, Solo, Switch and American Express. We ensure that all payments are handled securely and confirm that at no point do we have access to your credit or debit card details. We use Sagepay to complete our secure transactions, so we can assure that your card details are securely encrypted during transport over the Internet. Your card details will only be transported to the appropriate bank, for the purposes of authorization. We also accept secure payments by PayPal. Do note that even if you are not an official member, PayPal allows you to use such facility as a guest, with all major credit and debit cards.As your shopping experience and safety are very important to us, we ensure a high-level security policy is in place at all times. You will note the small padlock symbol showing in the address bar above together with https. This represents our SSL certificate, which allows us to transmit sensitive information such as credit and debit card numbers securely. We have integrated a number of fraud prevention tools into our online payment process to protect you from fraud.Our credit card transactions are processed over a 128-bit SSL connection which is then processed by one of UK’s leading credit card processors Sagepay. We do not keep or see any of your credit card details. They are processed through Sagepay and completely secure. We have a very high level of security at Clockwize and you should feel completely at ease. If you look above in the address bar we have https and a small padlock, this means we are secure. Back to Index

TERMS & CONDITIONS

We strongly advise you read these terms and conditions prior to placing an order. By placing an order, we will assume that you have read and understood them. If you are uncertain about anything, then please do not hesitate to contact us at sales@artime-watches.com.

By using the website, you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and our ability to provide the website or any part of it is restricted. Or if events beyond our control, prevent us from operating the website.

We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.

Apart from bonafide search engine operators and use of any search facility provided on the Artime Watches Website, no person may use or attempt to use any technology or applications (including web crawlers, robots or web spiders) to search, collect or copy content from the Artime Watches Website for any purpose whatsoever, without the prior written consent of Artime Watches.

The use of non-malicious search technology, such as ‘web-crawlers’ or ‘web-spiders’, to search and gain information from this website is not permitted if such technology will result in slowing down this Website’s server or copyright infringement of any data and information available from this website. Data and information may only be used as provided for in these terms and conditions.

We grant you a limited license to access and make personal use of our website, but not to download (other than page caching) or modify it, or any part of it, unless you have our express written consent. This license does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of clockwize.uk, and its affiliates.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products, in a false, misleading, derogatory, or otherwise offensive matter.

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.

If a different delivery address has been requested, we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

– Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.

– Payment has been made using a card not issued in a country we dispatch to.

– There is an error on the website regarding the price or description of a product.

– The items ordered are no longer in stock or available.

– We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items, you have ordered are unavailable you will be notified as soon as possible. By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorized to use the card on which payment was made.

All products are subject to availability which is subject to change. Products shown will not be actual size, where available approximate measurements are provided. All colours are reproduced as accurately as electronic processes allow.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.

All items will be supplied in our own packaging or branded packaging from suppliers.

Not all of our stores stock all of the products on our website. Please contact us for details of the brands stocked at your nearest store.

All prices are in Pounds Sterling and include VAT at the prevailing rate.

Where applicable delivery costs will be added to the total price of the goods.

Prices are subject to change without notice.

The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

If, after placing, you wish to cancel your order you can do so at any time prior to it being dispatched.

If you do wish to cancel your order you will need to contact us as soon as possible via email. You will need to quote your order number and confirm your name and address details.

Unfortunately, if your order has already been dispatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our returns policy below.)

We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date, we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.

This website contains links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.

We are still liable for:

– Loss, damage, death or personal injury resulting from our negligence

– The quality of the products and services we provide

– Fraudulent misrepresentation

We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website. If you do not wish to be covered under these new terms and conditions, we would recommend that you place no further orders.

These Terms and Conditions are governed exclusively by English law. If any part of the Terms and Conditions is found to be invalid by law, the rest will remain valid and in operation.

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PRIVACY POLICY

We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy. This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.

By using our website, you accept the terms of this Privacy Policy.

Personal Information

We will not collect any personal data from you unless you specifically provide it and we will only use that information for the purposes to which you have consented. We do not ask you to provide any more information than is reasonably necessary to enable you to participate in an activity on our website and to improve the website.

We do not generally disclose your personal information to third parties. We may have to sometimes, in which case we will inform you of our intention to do so when we collect the information and you will have the opportunity to consent to that use or not.

Except as described in this Privacy Policy, we do not maintain any personal information obtained from users through this website in a retrievable form.

The information that we collect and how we use it

Below are some examples of when we might request your information and how we will use it.

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PRIZE PROMOTIONS

We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address. We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.

Email and other contact details you may wish to provide us with from time to time, will not be passed on to any third parties and will only be used for the purposes of responding to your query or suggestion.

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COOKIES POLICY

We use cookies on this site to enable certain parts of the site to function and to collect non-personal information about your use of the site so that we can improve our visitors’ experience.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our website to recognize your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyze how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.

By your using this website, we imply that you have read this policy and agree to us sending you cookies.

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DELIVERY & RETURNS

Free next day delivery on all UK orders

We dispatch all our watches with Royal Mail Special Delivery Guaranteed® covering your purchase up to £500. We offer this service because your watch is delivered next day, signed for and is fully tracked all the way to your door. To receive our next day service, you have to order before 4pm or your watch will be sent the following day.

Free worldwide delivery

We dispatch all our watches with Royal Mail Airsure®. You will generally receive your watch within 2 – 5 working days and is fully tracked all the way to your door. We deliver to most international destinations, all valid countries are in the drop down menu at checkout.

30 Day No Hassle Money Back Guarantee

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund, you may return within 30 days of purchase. All we ask is the watch is returned unused.

Our Returns Process

If you need to return your watch please contact us.

Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item and try and get your new watch dispatched or full refund completed the same day.

Please send us an email with your order number and name.

If any support is needed don’t hesitate to contact us – sales@artime-watches.com

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STOCKED & READY FOR DISPATCH

Here at Artime Watches, if is says ‘in stock’ then it’s in our warehouse ready to be dispatched. This is why we can offer next day delivery. Our stock is automatically updated as we operate a live stock take system.

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FREE WORLDWIDE DELIVERY

We dispatch all our international orders by Royal Mail. Our FREE International delivery usually takes between 2 – 5 days.

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FREE ROYAL MAIL NEXT DAY DELIVERY

All our watches are sent free of charge by Royal Mail next day delivery and are fully insured during transit. This only applies to the UK.

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30-DAY MONEY BACK GUARANTEE

We offer a full 30-day money back guarantee, if you don’t like your watch for any reason you can return it to us within 30 days for a full refund or exchange. All we ask is that the watch is returned to us unused.

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PACKAGING & DOCUMENTATION

All of our watches are presented in their official manufacturers box and packaging. This will include all official documentation and warranties.

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CONTACT US

The best way to contact us is via email. You can go to our contact page or are email departments –

General Enquires – contact@artime-watches.com | Payments – payment@artime-watches.com

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